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Frequently Asked Questions

Q. Bulk freight charges may apply

A. Due to the size and weight of some mono and colour commercial printers, there may be a freight charge. This largely depends on location of delivery. Please email us for pricing.

Q. Can my order be delivered to another address?

A. Yes, just advise under "Special Instructions" in the Order Form.

Q. Can we pay by direct credit?

A. Yes, please indicate this in your order form. We will email you the account details. Once the funds have been cleared the goods will be shipped.

Q. Customer support

A. Buy with confidence from NZ Consumables Ltd. Full warranties, great service and unlimited FREE support. Contact 0800 800-857

Q. Do I have to open an account before I can purchase?

A. No, however payment is required before the goods are released. MasterCard and Visa are accepted online, payment by cheque (made out to NZ Consumables Ltd and posted to P O Box 14140 Kilbirnie,Wellington) or direct credit in advance and once payment has been received the goods will be despatched.

Q. Do you deliver to P O Boxes?

A. Unfortunately no, due to the couriers we use, they do not deliver to P O Boxes. You are welcome to contact to make a special arrangement.

Q. Do you provide speedy ordering?

A. If you would like your details stored for future ordering see "Create an Account" "This can be found under Login"

Q. Do you provide tax invoices?

A. Yes a GST tax invoice is supplied with the products when shipped and when paid will be shown on this invoice. All charges will be made in NZ Dollars.

Q. Do you ship orders overseas?

A. NZ Consumables Ltd is not currently shipping outside New Zealand.

Q. Do you take payment by cheque?

A. Yes, but your cheque must be received before goods are dispatched. Please make cheque payable to NZ Consumables Ltd and posted to P O Box 14140, Kilbirnie, Wellington.

Q. FREE FREIGHT.

A. We're pleased to give you FREE freight on MOST of our products. The prices you see here are exactly what you pay - no hidden freight charges, no 'handling fees'. The only exception may be on commerical laser printers and some products listed on pricespy, this will be advised on the specifications page for that particular product.

Q. How do I open a business trading account?

A. You will need to fill in an Account Application, contact us on 0800 800-857 or email and we will forward this to you.

Q. How safe is credit card payment and my details over the Internet?

A. Credit card payments are processed through the secure server on the NZ Consumable site. The secure server uses SSL encryption, that ensures that you can communicate securely with us and protects all communications and sensitive personal information. SSL security makes purchasing over the web very secure. Our credit card processing is handled by Direct Payment Solutions, one of New Zealand's leading e-commerce providers.

Q. What are your hours of work?

A. Generally 8:30am-5:30pm, Monday to Friday

Q. What can I do if I have a query or complaint?

A. Please contact us immediately - all feedback, positive or negative, is very important to us and we'd like to help.

Q. What Courier companies do you use?

A. We use several reputable Courier companies to ensure your order arrives promptly. Normally NZ Couriers.

Q. What happens if cancelling an order once submitted?

A. We need to be contacted as soon as possible to avoid the product being sent out. If the product has already been sent there will be a freight charge for the return of the product.

Q. What happens if I'm out when the courier arrives?

A. If we know in advance we will advise the Courier Company that a signature is not required and notes on where to leave the product. Otherwise they will leave a card providing contact details so you can make arrangments for the package to be redelivered or picked up.

Q. When will my order arrive?

A. This depends on whether the item is in stock. If the item is in stock and ordered before 4pm on weekdays it will usually arrive the next business day. Otherwise it will arrive the following day. If the item is not in stock, we will advise you by email how long the item will take to deliver (at which time you may cancel the order without penalty).

Q. Which credit cards are accepted?

A. MasterCard and Visa.